Building a Finance Back-Office That Freed Senior Accountants for Advisory Work

Finance & Accounting

Professional Services

United Kingdom

Client Snapshot

Client
Finance & Accounting
Industry
Professional Services
Region
United Kingdom
Engagement
11-person offshore finance team
Go-Live
First 4 hires in week 4; team complete in week 10

The Challenge

The firm’s growth had stalled because senior accountants were spending too much billable time on data entry, reconciliations, payroll runs, and other production tasks. Partners wanted to shift toward higher-margin advisory work but could not free their senior team without reliable back-office support.
  • Senior accountants were billing only 50–60% of their capacity at advisory rates due to administrative workload.
  • Three junior bookkeeper roles in the UK had remained unfilled for more than seven months.
  • Local junior bookkeeping costs were too high for the firm’s target client margins.
  • Partners were turning down advisory opportunities because production work was consuming too much capacity.

The VRS Solution

1

Discovery & Assessment

VRS profiled nine distinct finance and accounting roles across Xero bookkeeping, QuickBooks, Sage, payroll, VAT returns, and management accounts.

2

Team Recruitment

VRS sourced candidates with UK accounting exposure, including professionals who had supported major accounting and professional services firms.

3

Training & Onboarding

Candidates were required to pass role-specific competency tests, Xero certification checks, and UK VAT scenario assessments before being shortlisted.

4

Process Integration

VRS recruited an ACCA-qualified Team Lead in Manila to manage quality assurance, training, team performance, and partner communication.

5

Go-Live & Ramp Up

A UK GDPR-compliant secure desktop setup was implemented with restricted file access, controlled permissions, and full audit logging.

6

Continuous Optimization

The offshore team worked UK-aligned hours and operated using the client’s email domain, workflows, tools, and delivery standards.

The Results

GBP 410K

Annual Savings

Reduced annual staffing costs compared with equivalent UK hiring.

+25 pts

Utilisation Increase

Senior accountant billable utilisation increased from 56% to 81%.

100%

Year-One Retention

All offshore team members were retained through the first year.

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