VRS recruited candidates with prior US healthcare back-office experience, including professionals who had supported payer, provider, and revenue cycle management operations.
Billing specialists were required to hold CPB or CPC certification, with credentials verified before final selection.
VRS established a dedicated HIPAA-compliant workspace with badged access, locked-down endpoints, no removable media, and full audit logging.
The team completed client-led training on the group’s EHR, payer mix, clinic workflows, and clinical specialties before starting production work.
VRS built a daily performance dashboard covering claims worked, denials touched, A/R aging, prior authorisation turnaround, and team productivity.
An experienced US-trained Team Lead in Manila owned quality assurance, escalations, coaching, and daily communication with the client’s Revenue Cycle Director.
Days in A/R dropped from 58 to 34, improving cash flow and revenue cycle performance.
Clean claim rate rose to 96% within two quarters, reducing rework and delays.
Reduced total back-office operating cost compared with the prior US RCM vendor.
